The perks of having Oswald on your team:
The most basic functionality any chatbot should have: a human touch. Putting a human in the loop to solve more complex problems is key for offering the best customer experience possible.
Integrate your virtual assistant with a search engine to find information in an unstructured knowledge base. Doing this could already resolve many of your user's questions.
These are the chatbots you probably know and have used before. An answer is scripted in the Oswald platform's dialogue tree with text bubbles, follow-up questions, quick replies, and more.
We're moving beyond a silo structure in this level. Your virtual assistant is integrated with other systems in your organization to fetch information from or send information to.
Why bother waiting for a customer to become so annoyed they demand an answer? Give the answer to them before they even think about it. Be proactive.
By connecting with multiple customer and employee-facing endpoints, we ensure Oswald is all around. Think of social media channels, customer service suits, and even payment integrations. Reach your customers wherever they might need you, whenever they might need you.More
In Oswald, you can easily create multilingual chatbots in a few clicks thanks to our powerful multilingual language model.More
... but more with code. We believe our platform should be accessible for anyone on your team. Identified a new topic? Your customer service agent can easily add it to your chatbot in our visual scenario builder. Want more? As a developer, you can take it to the next level with code responses in our editor.More
Service your clients more efficiently and quickly. Start building your own chatbot in the Oswald platform today.