The most basic functionality any chatbot should have: a human touch. Because without a human in the loop, our systems would never learn.
Semantic search is simple. Think of looking up something in Google; this powerful way of searching answers is integrated in your chatbot.
These are the chatbots you probably know and have used before. An answer is formulated in the back-end to a specific question.
When you link your chatbot to a user account and can give specific information in an answer to a user, we are talking about unsiloed conversations.
Why bother waiting for a customer to become so annoyed they demand an answer? Give the answer to them before they even think about it. Be proactive.
No level of assistance is too complicated for Oswald. Start building your own intelligent virtual assistant today.