Our vision on the next level of virtual assistance.

Virtual assistants are more than just a gimmick. They can deliver true value through cost-saving, time efficiency, and better customer experience. Discover our vision.

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More than just a gimmick

A true intelligent virtual assistant can offer so much more than just being a striking eye-catcher on your website. It can offer true value on multiple levels:

Cost-saving: a virtual assistant can unburden human employees through smart automation of simple conversational flows

Customer experience: offer your clients a frictionless experience by answering all their questions 24/7, even when all of them are asking the same question at the same time.

More sales: reach your target audience through multiple channels. Whether they like to ask questions via Whatsapp, Messenger, or your website - you'll be able to answer them.

It all boils down to treating a virtual assistant as part of your team, interconnected with every department in your organization.

Doing so enables your assistant to respond on a whole new level. When you incorporate our five levels of assistance framework in your conversational flow, you will see results as never seen before. Discover them below.

Aalto mobile app screen showing Seller Q&A with collapsable questions and answers

Mobile screen showing a kitchen with a virtual tour badge

Aalto mobile app UI of home front door, confetti and the word Congratulations at the top and the home name below with the label of sold

Levels of assistance

Level 0: Human takeover

The most basic functionality any chatbot should have: a human touch. Because without a human in the loop, our systems would never learn.

Level 1: Semantic search

Semantic search is simple. Think of looking up something in Google; this powerful way of searching answers is integrated in your chatbot.

Level 2: Scripted assistance

These are the chatbots you probably know and have used before. An answer is formulated in the back-end to a specific question.

Level 3: Unsiloed assistance

When you link your chatbot to a user account and can give specific information in an answer to a user, we are talking about unsiloed conversations.

Level 4: Proactive assistance

Why bother waiting for a customer to become so annoyed they demand an answer? Give the answer to them before they even think about it. Be proactive.

Want to get started?

No level of assistance is too complicated for Oswald. Start building your own intelligent virtual assistant today.